Terms of Service

1. Nature of the Service

Abora Pty Ltd (“Abora”, “we”, “us”, “our”) operates the Abora platform at abora.com.au (the “Platform”), an AI-powered property research and analysis tool for Australian residential and commercial property markets.

By accessing or using the Platform, you (“User”, “you”, “your”) agree to be bound by these Terms. If you do not agree, you must stop using the Platform immediately.

The Platform provides:

• AI-generated suburb scoring and lifestyle matching
• Automated property valuation models (AVMs)
• Market trend data aggregated from public and licensed datasets
• Comparative suburb and property analysis tools
• General property investment information and insights

Coverage. Property X-Ray and Suburb Insights cover Victoria only, because the cadastral and planning data underlying them (Vicmap) is a Victorian dataset. Market Pulse and the calculators are national. Where a feature is limited to one state, the Platform says so at the point of use.

The Platform does not provide financial, legal, investment, or property advice. All outputs are for general informational purposes only. See Section 3 and our Disclaimer.

2. Proprietary Rights & Intellectual Property

2.1 Abora’s IP

All software, algorithms, AI models, UI designs, branding, reports, and platform content are owned by or licensed to Abora and protected under Australian and international intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access the Platform for your personal or internal business use only.

2.2 Restrictions

You must not:

• Copy, reproduce, distribute, or resell any Platform output or content
• Reverse engineer, decompile, or disassemble any part of the Platform
• Use the Platform to build a competing product or service
• Remove or alter any copyright, trademark, or attribution notices
• Frame or mirror the Platform on any other website without written consent

2.3 Third-party data attribution

The Platform incorporates data from the Australian Bureau of Statistics, including Census data (2021) and other statistical releases, used under the Creative Commons Attribution 4.0 International Licence (CC BY 4.0). The ABS does not endorse Abora or the use of its data in this manner. It also incorporates data from state government land registries and other licensed sources. Full details are in Section 11.

3. Financial, Legal & Valuation Disclaimers

Key limitation. Nothing on the Platform is financial, legal, investment, or property advice. Abora holds no Australian Financial Services Licence (AFSL) and is not a licensed valuer, solicitor, or financial adviser.

3.1 Automated Valuation Models (AVMs)

Abora’s property valuations are generated by Automated Valuation Models, which use statistical modelling and publicly available data. They are not certified property valuations under the Valuation of Land Act 1960 (Vic) or equivalent state legislation.

AVM variance disclosure. AVM estimates carry an inherent margin of error of approximately ±15–20% of actual market value, and may be wider in thin or volatile markets. Do not rely on AVM estimates for mortgage applications, legal disputes, or any purpose requiring a certified valuation. Engage an API-registered valuer (Australian Property Institute) for those purposes.

3.2 No AFSL — general information only

Abora does not hold an AFSL. Rental yield estimates, capital growth projections, and investment-related data are general information only, not personal financial advice. Past performance data does not indicate future results. Refer to ASIC MoneySmart for general guidance.

3.3 Legal information

Information about zoning, overlays, easements, council requirements, stamp duty, or land tax is general in nature and may be outdated. It is not legal advice. Always consult a qualified solicitor or conveyancer for legal matters related to property transactions.

4. AI Accuracy & Limitation of Liability

4.1 AI limitations

The Platform uses large language models and machine learning systems to generate insights and summaries. These systems can produce inaccurate, incomplete, or misleading outputs (commonly called “hallucinations”). You must independently verify all AI-generated outputs before relying on them for any decision.

4.2 Limitation of liability

To the maximum extent permitted by law, Abora’s total aggregate liability to you for any claim is limited to the greater of: the total fees you paid to Abora in the 12 months before the claim arose; or AUD $100.

Abora is not liable for any indirect, consequential, special, incidental, punitive, or exemplary loss, including loss of profit, loss of data, or property loss.

4.3 ACL consumer guarantees carve-out

Nothing in these Terms excludes, restricts, or modifies any right or remedy you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)), including Consumer Guarantees. Where those guarantees cannot be excluded, Abora’s liability is limited to resupply of the service or payment of the cost of resupply, to the extent permitted under s.64A of the ACL.

5. Subscription, Billing & Cancellation

5.1 Free trial

New accounts receive 14 days of free access. No credit card is required during the trial. At the end of the trial your account transitions to limited access — you will not be charged until you explicitly select a paid plan. All saved data is preserved.

5.2 Auto-renewal

Subscriptions are billed monthly or annually and renew automatically unless cancelled before the renewal date. By subscribing you authorise Abora (via Stripe) to charge your nominated payment method for each renewal. We send a reminder at least 7 days before each annual renewal.

5.3 Cancellation

You may cancel at any time from the Billing section of your Profile. Cancellation takes effect at the end of the current billing period, and you keep access to paid features until then. Cancelling does not delete your account or saved data.

5.4 7-day post-renewal refund window

If you cancel within 7 days of an auto-renewal and have not used any paid-tier features in that renewal period, contact contact@abora.com.au for a full refund of that charge. Refunds reach the original payment method within 5–10 business days.

5.5 Payment failure

If a payment fails we will notify you and retry after 3 and 7 days. If payment remains outstanding after 14 days your account may be downgraded to the free tier. Outstanding amounts remain due.

5.6 Price changes

Abora will give 30 days’ written notice, by email and in-app banner, of any price increase to your current plan. Continued use after the effective date constitutes acceptance. You may cancel within the notice period without penalty.

5.7 ACL statutory guarantees

The refund terms above do not limit any refund or remedy right you have under the ACL, including where a service does not meet a consumer guarantee of acceptable quality. A major failure entitles you to a remedy under the ACL regardless of these Terms.

6. Acceptable Use Policy

You agree to use the Platform only for lawful purposes and consistently with these Terms. The following is strictly prohibited:

Scraping & crawling

Automated data extraction, crawling, or scraping of any Platform content without Abora's prior written consent. This prohibition extends to using Platform outputs to train, fine-tune, or evaluate competing AI or machine learning models.

Reverse engineering

Decompiling, disassembling, or attempting to derive source code, AI model weights, scoring algorithms, or trade secrets from the Platform.

Credential sharing

Sharing account login credentials with any other person or entity, or enabling concurrent access from multiple users on a single account. If you are an organisation, you must purchase the appropriate number of seats.

Commercial resale

Reselling, sublicensing, or commercially exploiting Platform outputs, reports, or data as a standalone product, API feed, or data service without a written licence from Abora.

Impersonation

Impersonating Abora, its staff, or any other user or entity on the Platform or in connection with the Platform. Providing false registration information is also prohibited.

Malicious content

Uploading or transmitting viruses, malware, ransomware, spam, phishing content, or any code designed to harm the Platform or its users.

Circumventing controls

Attempting to bypass, disable, or circumvent any security, authentication, rate-limiting, quota enforcement, or access control system on the Platform.

Unlawful use

Using the Platform in breach of any applicable Australian or international law, including the Privacy Act 1988 (Cth), the ACL, or the Spam Act 2003 (Cth).

Breach of this Section may result in immediate suspension or termination of your account (Section 7) and may expose you to civil or criminal liability.

7. Account Registration, Suspension & Termination

7.1 Eligibility

You must be at least 18 years of age to create an account. The Platform is not intended for minors and we do not knowingly collect personal information from anyone under 18.

7.2 Account information

You agree to provide accurate, current and complete information when registering and to keep it up to date. You are responsible for the security of your credentials and for all activity under your account. Notify us at contact@abora.com.au if you become aware of any unauthorised use.

7.3 Suspension for breach

Abora may suspend or restrict your account if we reasonably believe you have breached these Terms. Where reasonably practicable we will give notice first. Suspension for serious or repeated violations — scraping or malicious activity, for example — may be immediate. During suspension your data is preserved but paid features are restricted.

7.4 Termination

Either party may terminate. You may close your account from Profile settings or by contacting hello@abora.com.au. Abora may terminate with 30 days’ notice for any reason, or immediately for serious breach. On termination your data is handled per our Privacy Policy.

7.5 Unfair Contract Terms balance

In accordance with Australian Unfair Contract Terms law, Abora will not exercise any termination or suspension right arbitrarily or capriciously. Our exercise of these rights will be proportionate to the breach or reason.

8. Third-Party Services & Integrations

The Platform integrates the following third-party services. Abora is not responsible for their practices, availability, or accuracy:

• MapboxSuburb boundary maps and static map imagery. Map images are served to your browser directly by Mapbox.Their terms ↗
• OpenStreetMapUnderlying street and place data within the map imagery above, used under the Open Database Licence.Their terms ↗
• Google Maps PlatformAddress search and geocoding, commute analysis, and aerial imagery on parcel views.Their terms ↗
• StripePayment processing for subscription billing. Abora does not store your full card details — these are held securely by Stripe.Their terms ↗
• Firebase (Google)Authentication, real-time database, and application infrastructure.Their terms ↗

Abora is not liable for outages, errors, or data loss caused by third-party service failures or upstream data provider inaccuracies.

9. Amendments & Notifications

Abora may amend these Terms from time to time. For material changes — those significantly affecting your rights or obligations, including pricing, data rights, liability limitations, or dispute resolution — we will give at least 30 days’ written notice by email to your registered address and by a prominent in-app banner.

Continued use after the effective date constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Platform and cancel your subscription before that date.

Minor changes — clarifications, formatting, or corrections that do not affect your rights — may be made without notice and take effect on publication. The “last updated” date at the top of this page always reflects the most recent revision.

10. Dispute Resolution & General Provisions

10.1 Good faith resolution (mandatory first step)

Before commencing formal proceedings, both parties agree to attempt to resolve any dispute in good faith by contacting Abora at hello@abora.com.au. We will acknowledge your complaint within 5 business days. If a dispute is unresolved 30 days after written notice, either party may commence formal proceedings.

10.2 Governing law & jurisdiction

These Terms are governed by the laws of Victoria, Australia. You agree to submit to the non-exclusive jurisdiction of the courts and tribunals of Victoria, including the Victorian Civil and Administrative Tribunal for consumer claims within its jurisdiction.

10.3 Severability

If any provision is found invalid or unenforceable, including under Unfair Contract Terms law, that provision is severed and the rest continue in full force.

10.4 Entire agreement

These Terms, together with our Privacy Policy and Disclaimer, constitute the entire agreement between you and Abora regarding the Platform and supersede all prior representations, discussions, or agreements.

10.5 Waiver

Abora’s failure to enforce any provision does not constitute a waiver of that or any other provision.

10.6 Force majeure

Abora is not liable for delay or failure to perform due to events beyond its reasonable control, including natural disasters, government action, power outages, internet disruptions, pandemics, or third-party service failures.

10.7 Assignment

Abora may assign these Terms to a successor entity in a merger, acquisition, or restructure. You may not assign or transfer your rights or obligations without Abora’s prior written consent.

11. Data Sources & Licensing

The Platform combines data Abora licenses from third parties with data it derives itself. What you may do with a figure depends on which it is.

11.1 Open data

Census and demographic figures come from the Australian Bureau of Statistics, and cadastral, planning and spatial data from Vicmap and data.vic.gov.au. Both are published under Creative Commons Attribution 4.0. You may reuse those underlying datasets on their own terms, direct from their publishers, and attribution is required. Neither publisher endorses Abora or its use of their data.

11.2 Licensed data

Sale price history and certain market datasets are licensed to Abora commercially. Your licence to use the Platform does not extend to redistributing those figures. You must not republish, resell, syndicate, or make them available as a dataset, feed, or product, whether in raw or substantially reconstructed form.

11.3 Derived figures

Medians, counts, scores, bands and comparisons calculated by Abora are Abora’s. You may use and cite them for your own research and property decisions, including quoting them with attribution to Abora. You may not use them to build a competing product, and Section 6 applies to bulk extraction.

11.4 Suppression

Where an aggregate would be derived from too few underlying properties or transactions to be meaningful — or would in effect disclose an individual property — the Platform suppresses the figure rather than publishing it. An absent number is a deliberate suppression or a genuine absence of data, and the Platform says which.

11.5 Currency

Every dataset carries a vintage, shown on the pages that use it. Data is accurate as at that date and not necessarily today. Cadastral and planning data in particular can lag council decisions.

11.6 Cookies

Cookies and browser storage are covered by our Privacy Policy rather than these Terms, so that changing one never requires you to re-accept the other. Section 3 of that policy lists every cookie and storage key in full.

In short: anything beyond what is strictly necessary to run the site is set only with your consent. That includes the analytics and advertising cookies used to count feature usage and to measure our advertising. Consent is given through the notice on your first visit and can be changed at any time using Cookie settings at the bottom of any page; withdrawing it also deletes what was already stored under it.

12. User-Generated Content & Feedback

If you submit reviews, feedback, comments, suburb ratings, property notes, or other content to the Platform, you:

• Grant Abora a worldwide, royalty-free, non-exclusive licence to use, reproduce, and display that content for Platform operation and improvement.
• Confirm that your content is accurate, not defamatory, and does not infringe any third-party IP rights.
• Acknowledge that Abora may remove any content that violates these Terms or applicable law.

12.1 AI training data policy

Abora may use aggregated and de-identified Platform usage data to train or improve its AI models. If you do not wish your data to be used for AI training, you may opt out by contacting hello@abora.com.au. Personal data used for AI training is handled in accordance with our Privacy Policy.