Plain English Disclosure
These Terms are written in plain English to comply with Australia's Unfair Contract Terms (UCT) laws under the Competition and Consumer Act 2010 (Cth). Key limitations and exclusions are clearly labelled. If any clause is found to be unfair within the meaning of the ACL, that clause is void and the remainder of these Terms continues in full force.
1. Nature of the Service
Abora Pty Ltd ("Abora", "we", "us", "our") operates the Abora platform accessible at abora.com.au (the "Platform"). The Platform is an AI-powered property research and analysis tool designed to help users research Australian residential and commercial property markets.
By accessing or using the Platform, you ("User", "you", "your") agree to be bound by these Terms and Conditions. If you do not agree, you must stop using the Platform immediately.
The Platform provides:
- AI-generated suburb scoring and lifestyle matching
- Automated property valuation models (AVMs)
- Market trend data aggregated from public and licensed datasets
- Comparative suburb and property analysis tools
- General property investment information and insights
The Platform does not provide financial, legal, investment, or property advice. All outputs are for general informational purposes only. See Section 3 and our Disclaimer for full details.
2. Proprietary Rights & Intellectual Property
2.1 Abora's IP
All software, algorithms, AI models, UI designs, branding, reports, and platform content are owned by or licensed to Abora and protected under Australian and international intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access the Platform for your personal or internal business use only.
2.2 Restrictions
You must not:
- Copy, reproduce, distribute, or resell any Platform output or content
- Reverse engineer, decompile, or disassemble any part of the Platform
- Use the Platform to build a competing product or service
- Remove or alter any copyright, trademark, or attribution notices
- Frame or mirror the Platform on any other website without written consent
2.3 Third-Party Data Attribution
ABS Data Attribution (Required by CC BY 4.0)
The Platform incorporates data sourced from the Australian Bureau of Statistics (ABS), including Census data (2021) and other statistical releases, used under the Creative Commons Attribution 4.0 International Licence (CC BY 4.0). The ABS does not endorse Abora or the use of its data in this manner. Source: abs.gov.au.
The Platform may also incorporate data from state government land registries, REA Group, Domain-affiliated providers, and other licensed sources. Abora makes no warranty as to the accuracy or completeness of third-party data.
3. Financial, Legal & Valuation Disclaimers
Key Limitation: Nothing on the Platform is financial, legal, investment, or property advice. Abora holds no Australian Financial Services Licence (AFSL) and is not a licensed valuer, solicitor, or financial adviser.
3.1 Automated Valuation Models (AVMs)
Abora's property valuations are generated by Automated Valuation Models (AVMs). AVMs use statistical modelling and publicly available data. They are not certified property valuations under the Valuation of Land Act 1960 (Vic) or equivalent state legislation.
AVM Variance Disclosure — AVM estimates carry an inherent margin of error of approximately ±15–20% of actual market value, and may be wider in thin or volatile markets. Do not rely on AVM estimates for mortgage applications, legal disputes, or any purpose requiring a certified valuation. Engage an API-registered valuer (Australian Property Institute) for those purposes.
3.2 No AFSL — General Information Only
Abora does not hold an AFSL. Rental yield estimates, capital growth projections, and investment-related data are general information only — not personal financial advice. Past performance data does not indicate future results. Refer to ASIC MoneySmart for general guidance.
3.3 Legal Information
Information about zoning, overlays, easements, council requirements, stamp duty, or land tax is general in nature and may be outdated. It is not legal advice. Always consult a qualified solicitor or conveyancer for legal matters related to property transactions.
4. AI Accuracy & Limitation of Liability
4.1 AI Limitations
The Platform uses large language models (LLMs) and machine learning systems to generate insights, summaries, and recommendations. These systems can produce inaccurate, incomplete, or misleading outputs (commonly referred to as "hallucinations"). You must independently verify all AI-generated outputs before relying on them for any decision.
4.2 Limitation of Liability
To the maximum extent permitted by law, Abora's total aggregate liability to you for any claim is limited to the greater of:
- The total fees you paid to Abora in the 12 months before the claim arose; or
- AUD $100.
Abora is not liable for any indirect, consequential, special, incidental, punitive, or exemplary loss, including loss of profit, loss of data, or property loss.
4.3 ACL Consumer Guarantees Carve-Out
Nothing in these Terms excludes, restricts, or modifies any right or remedy you may have under the Australian Consumer Law (ACL) (Schedule 2 of the Competition and Consumer Act 2010 (Cth)), including Consumer Guarantees. Where those guarantees cannot be excluded, Abora's liability is limited to resupply of the service or payment of the cost of resupply, to the extent permitted under s.64A of the ACL.
5. Subscription, Billing & Cancellation
5.1 Free Trial
New accounts receive 14 days of free access. No credit card is required during the trial. At the end of the trial, your account transitions to limited access — you will not be charged until you explicitly select a paid plan. All saved data is preserved.
5.2 Auto-Renewal
Subscriptions are billed on a recurring basis (monthly or annually). Your subscription automatically renews at the end of each billing period unless you cancel before the renewal date. By subscribing, you authorise Abora (via Stripe) to charge your nominated payment method for each renewal. We will send you a reminder at least 7 days before each annual renewal.
5.3 Cancellation
You may cancel your subscription at any time via the Billing section of your Profile. Cancellation takes effect at the end of the current billing period. You retain access to paid features until that date. Cancellation does not delete your account or saved data.
5.4 7-Day Post-Renewal Refund Window
If you cancel within 7 days of a subscription auto-renewal and have not used any paid-tier features during that renewal period, you may contact support@abora.com.au to request a full refund of that renewal charge. Refunds are processed to the original payment method within 5–10 business days.
5.5 Payment Failure
If a payment fails, Abora will notify you and retry the charge after 3 and 7 days. If payment remains outstanding after 14 days, your account may be downgraded to the free tier. Outstanding amounts remain due.
5.6 Price Changes
Abora will provide 30 days' written notice (via email and in-app banner) of any price increases to your current subscription plan. Your continued use after the effective date constitutes acceptance of the new pricing. You may cancel within the notice period without penalty.
5.7 ACL Statutory Guarantees
The refund terms above do not limit any refund or remedy right you have under the ACL, including where a service does not meet a consumer guarantee of acceptable quality. A major failure entitles you to a remedy under the ACL regardless of these Terms.
6. Acceptable Use Policy
You agree to use the Platform only for lawful purposes and in a manner consistent with these Terms. The following conduct is strictly prohibited:
Prohibited: Scraping & Crawling
Automated data extraction, crawling, or scraping of any Platform content without Abora's prior written consent. This prohibition extends to using Platform outputs to train, fine-tune, or evaluate competing AI or machine learning models.
Prohibited: Reverse Engineering
Decompiling, disassembling, or attempting to derive source code, AI model weights, scoring algorithms, or trade secrets from the Platform.
Prohibited: Credential Sharing
Sharing account login credentials with any other person or entity, or enabling concurrent access from multiple users on a single account. If you are an organisation, you must purchase the appropriate number of seats.
Prohibited: Commercial Resale
Reselling, sublicensing, or commercially exploiting Platform outputs, reports, or data as a standalone product, API feed, or data service without a written licence from Abora.
Prohibited: Impersonation
Impersonating Abora, its staff, or any other user or entity on the Platform or in connection with the Platform. Providing false registration information is also prohibited.
Prohibited: Malicious Content
Uploading or transmitting viruses, malware, ransomware, spam, phishing content, or any code designed to harm the Platform or its users.
Prohibited: Circumventing Controls
Attempting to bypass, disable, or circumvent any security, authentication, rate-limiting, quota enforcement, or access control system on the Platform.
Prohibited: Unlawful Use
Using the Platform in breach of any applicable Australian or international law, including the Privacy Act 1988 (Cth), the ACL, or the Spam Act 2003 (Cth).
Breach of this Section may result in immediate suspension or termination of your account (Section 7) and may expose you to civil and/or criminal liability.
7. Account Registration, Suspension & Termination
7.1 Eligibility
You must be at least 18 years of age to create an account and use the Platform. The Platform is not intended for use by minors and we do not knowingly collect personal information from children under 18.
7.2 Account Information
You agree to provide accurate, current, and complete information when registering and to keep that information up to date. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. Notify us immediately at support@abora.com.au if you become aware of any unauthorised use.
7.3 Suspension for Breach
Abora may suspend or restrict your account if we reasonably believe you have breached these Terms. Where reasonably practicable, we will provide notice before suspension. Suspension for serious or repeated violations (e.g., scraping, malicious activity) may be immediate and without prior notice. During suspension, account data is preserved but access to paid features is restricted.
7.4 Termination
Either party may terminate. You may close your account via Profile settings or by contacting privacy@abora.com.au. Abora may terminate your account with 30 days' notice for any reason, or immediately for serious breach. On termination, your data is handled per our Privacy Policy.
7.5 UCT Balance
In accordance with Australian Unfair Contract Terms law, Abora will not exercise any termination or suspension right in an arbitrary or capricious manner. Our exercise of these rights will be proportionate to the breach or reason.
8. Third-Party Services & Integrations
The Platform integrates with the following third-party services. Abora is not responsible for the practices, availability, or accuracy of these providers:
Google Maps Platform
Property mapping, location search, suburb boundary visualisation, and commute analysis.
View their termsStripe
Payment processing for subscription billing. Abora does not store your full card details — these are held securely by Stripe.
View their termsFirebase (Google)
Authentication, real-time database, and application infrastructure.
View their termsAbora is not liable for any outages, errors, or data loss caused by third-party service failures or upstream data provider inaccuracies.
9. Amendments & Notifications
Abora may amend these Terms from time to time. For material changes (those that significantly affect your rights or obligations — including pricing, data rights, liability limitations, or dispute resolution), we will provide at least 30 days' written notice by email to your registered address and by a prominent in-app banner.
Your continued use of the Platform after the effective date of an amendment constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Platform and cancel your subscription before the effective date.
Minor changes (such as clarifications, formatting, or corrections that do not affect your rights) may be made without notice and take effect immediately on publication. The "Last Updated" date at the top of this page always reflects the most recent revision.
10. Dispute Resolution & General Provisions
10.1 Good Faith Resolution (Mandatory First Step)
Before commencing any formal proceedings, both parties agree to attempt to resolve any dispute in good faith by contacting Abora at hello@abora.com.au. We will acknowledge your complaint within 5 business days. If a dispute is not resolved within 30 days of written notice, either party may commence formal proceedings.
10.2 Governing Law & Jurisdiction
These Terms are governed by the laws of Victoria, Australia. You agree to submit to the non-exclusive jurisdiction of the courts and tribunals of Victoria, including the Victorian Civil and Administrative Tribunal (VCAT) for consumer claims within its jurisdiction.
10.3 Severability
If any provision of these Terms is found to be invalid or unenforceable (including under UCT law), that provision is severed and the remaining provisions continue in full force.
10.4 Entire Agreement
These Terms, together with our Privacy Policy and Disclaimer, constitute the entire agreement between you and Abora regarding the Platform and supersede all prior representations, discussions, or agreements.
10.5 Waiver
Abora's failure to enforce any provision of these Terms does not constitute a waiver of that or any other provision.
10.6 Force Majeure
Abora is not liable for any delay or failure to perform its obligations due to events beyond its reasonable control, including natural disasters, government action, power outages, internet disruptions, pandemics, or third-party service failures.
10.7 Assignment
Abora may assign these Terms to a successor entity in a merger, acquisition, or restructure. You may not assign or transfer your rights or obligations under these Terms without Abora's prior written consent.
12. User-Generated Content & Feedback
If you submit reviews, feedback, comments, suburb ratings, property notes, or other content to the Platform, you:
- Grant Abora a worldwide, royalty-free, non-exclusive licence to use, reproduce, and display that content for Platform operation and improvement.
- Confirm that your content is accurate, not defamatory, and does not infringe any third-party IP rights.
- Acknowledge that Abora may remove any content that violates these Terms or applicable law.
12.1 AI Training Data Policy
Abora may use aggregated and de-identified Platform usage data to train or improve its AI models. If you do not wish your data to be used for AI training purposes, you may opt out by contacting privacy@abora.com.au. Personal data used for AI training is handled in accordance with our Privacy Policy.
By using Abora, you agree to these Terms, our Privacy Policy, and our Disclaimer. · © 2026 Abora. All rights reserved.